In all seriousness
The key is to make sure that hurting people are restored with compassion and not blasted with 'CLICHES'. They need to be able to vent in a safe environment and not threatened they will turn into a bitter backslider.
I have had sheep come to me who have a issue with a pastor I know. I am not there to rebuke them for gossip or slander. My first job is to LISTEN to their pain and then DISCERN how to solve the problem. I am not supposed to threaten them I will tell the pastor your terrible attitude and you better get right with God
Also don't use meaningless cliches to sound spiritual
I need to find out what God is saying about the situation. Maybe they are offended because they need to be offended and God used the pastor to deal with them
Or maybe the pastor is a jerk and said something very hurtful and God wants me to bring healing to their heart.
I have seen both sides but ultimately what you are trying to achieve is healing and restoration between Christian brothers and sisters.
I told a youth leader who was bullied by their pastor (who I knew) that if they tried to bully you one more time you will quit because the pastor was threatening to sack them if they didn't 'perform'
Well he was shocked when this leader took the initiative and said they would quit and he backed right down.
I also had to publically rebuke a friend of mine who was slandering the church publically because his attitude was rotten.
My wife was personally vilified in a public setting by a lady in our church and it was demonic. I had to call her and her husband to address why this happened.
Sadly they didn't want to acknowledge what occurred was wrong and they left
Pastors and their wives also undergo attacks and many people don't realise the pressures.
So listen with love, have compassion, don't take sides but discern what is the truth and then apply wisdom to resolve the issues