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Thread: Starbucks will close 8,000 US stores May 29 for racial-bias training

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    Starbucks will close 8,000 US stores May 29 for racial-bias training

    Starbucks says it will close its 8,000 company-owned stores in the United States for one afternoon to educate employees about racial bias.

    The announcement follows an uproar over the arrest of two black men who were waiting for a friend at a Philadelphia Starbucks last week. The store manager called the police.

    The racial bias training will be provided on May 29 to about 175,000 workers.

    "I've spent the last few days in Philadelphia with my leadership team listening to the community, learning what we did wrong and the steps we need to take to fix it," Starbucks CEO Kevin Johnson said in a statement.

    "While this is not limited to Starbucks, we're committed to being a part of the solution," he said. "Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities."

    Starbucks says the training will be developed with guidance from experts including former Attorney General Eric Holder.

    Sherrilyn Ifill, the president of the NAACP Legal Defense and Education Fund, and Jonathan Greenblatt, CEO of the Anti-Defamation League, will also help design the program, as will executives from the Equal Justice Initiative and Demos, the progressive think tank.

    The experts will also review the effectiveness of the training, Starbucks said.

    The two men entered the Starbucks on Thursday and asked to use to the bathroom. An employee told them it was only for paying customers. When they then sat in the store without ordering anything, the manager called police, and the men were arrested for trespassing. No charges were filed.

    Johnson met with the two men on Monday and apologized for how they were treated, a company spokesperson said.

    The company says the manager who called the police is no longer working at that store. Starbucks would not comment on other reports that she has left the company by mutual agreement.

    Separately, a Facebook video taken in January at a Starbucks in California shows a black customer saying that he was not allowed to use the bathroom when a white customer was.

    http://money.cnn.com/2018/04/17/news...ion/index.html

  2. #2
    It seems like an isolated incident. I think this is more about PR than anything. That one manager was wrong and apparently is no longer a manager. May not even be employed there anymore.

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    Super Moderator Quest's Avatar
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    What is odd to me is the 2 instances they had were in Philadelphia and California...Not Atlanta or Birmingham...

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    Super Moderator Quest's Avatar
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    I read something today where the manager, Holly, said in her year of managing loitering was common....she had asked others to leave as well...she said one chased her around the store....it was only this instance where they refused and it was caught on camera...

  6. #5
    I used to hang out at various starbux, and noted that homeless people come in, no doubt because of the cleanliness and convenience. No doubt managers in some of the more encroached areas could get quick on the draw for 911. Looks like the wrong case to call in here.

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    Quote Originally Posted by Bookman View Post
    I think this is more about PR than anything.
    Bingo.

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    Quest (04-18-2018)

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    Quote Originally Posted by Quest View Post
    What is odd to me is the 2 instances they had were in Philadelphia and California...Not Atlanta or Birmingham...
    Good point.

    If it had been in the south you can be sure that would have been pointed out.

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    Senior Member Valiant Woman's Avatar
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    Anti-Christian and bias against Conservatives. I hope they close all Starbucks stores. Hmfp!
    When your praise match your prayers, the answer will come.
    https://www.facebook.com/Valiant-Wom...1103844642026/

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    Starbucks manager who called police on two black customers reveals that there’s more to the story

    What’s the manager saying now?

    Holly, who refused to provide her last name out of fear, told Apple News that she had managed the location for a year up until the incident in which she called the police on the two men.

    She told the outlet that throughout her one-year tenure, loitering was apparently a common occurrence, and noted that she personally had encountered “many individuals” who loitered in the franchise without any intent to purchase merchandise or food and beverages.

    She also revealed that at least one person “chased her around the store after she asked them to leave,” according to the outlet.

    The outlet also reported that Holly noted that a “corporate policy germane exclusively to Center City Philadelphia locations prohibits excessive loitering.”

    According to Holly, if the policy is violated, management reserves the right to contact law enforcement.
    https://www.theblaze.com/news/2018/0...rce=site_scout

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  14. #10
    Quote Originally Posted by Bookman View Post
    It seems like an isolated incident. I think this is more about PR than anything. That one manager was wrong and apparently is no longer a manager. May not even be employed there anymore.
    The two guys have lawyered up. Smells like a lawsuit which Sbux is trying very hard to avoid.

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