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Thread: Starbucks faces $5M lawsuit over amount of ice in its iced beverages

  1. #1
    Administrator fuego's Avatar
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    Starbucks faces $5M lawsuit over amount of ice in its iced beverages

    Coffee conglomerate Starbucks is being sued for $5 million over the amount of ice the drink-maker puts in its iced beverages.

    According to The Telegraph, Stacy Pincus filed a 29-page complaint in Northern Illinois Federal Court in Chicago last week. Pincus alleges that Starbucks customers are being misled because the company's iced drinks contain just over half the drink they are paying for.

    "A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink – just over half the advertised amount, and just over half the amount for which they are paying," the complaint reads.

    Pincus said in the complaint that a customer who orders a Venti iced coffee will only receive about 14 fluid ounces of iced coffee even though they are expected to receive 24 fluid ounces as Starbucks advertises.

    "In essence, Starbucks is advertising the size of its cold drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a cold drink — and deceiving its customers in the process," the complaint added.

    The lawsuit she filed is a class action on behalf of anyone who has ordered an iced-beverage from a Starbucks shop in the last 10 years.

    Steven Hart, Pincus' lawyer, told The Telegraph that the damage could be higher than $5 million if the case is successful.

    Starbucks called the lawsuit "absurd."

    "Our customers understand and expect that ice is an essential component of an 'iced' beverage," the company said in a statement to TMZ.

    http://www.foxnews.com/leisure/2016/...?intcmp=hplnws

  2. #2
    Sonic Drive In is bad about putting too much ice in their soft drinks. When we eat there, I try to save my drink until I'm finished eating so I can enjoy the drink. I think the lady has a valid complaint. When I was a kid and we didn't have all the self serve soft drinks, my Mom was always telling them "Easy on the ice!".

  3. #3
    No one is deceived. The barista makes that drink right in front of you. You SEE how much ice is going into that blender. This is dumb, but yeah, I'll take my gift card when the case is settled.

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    Resident Chocolate Monster Lista's Avatar
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    My guys always ask for light ice, or no ice when we go to a drive-thru

  6. #5
    It will be interesting to see how this settles.

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    Senior Member KaySharpe's Avatar
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    Starbucks would be stupid to settle. Their ice amount is pretty well set in stone unless a customer requests "light" or "heavy" ice; it's also an option to request a lukewarm uniced coffee instead of ice coffee.

  8. #7
    You can buy iced coffee in the supermarket (without any ice), and the effective price per unit of beverage is much lower than you would pay if you got an iced coffee (with ice) at Dunkin' Donuts or Starbucks. I've stopped getting iced coffee at DD for this reason.

  9. #8
    Senior Member KaySharpe's Avatar
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    Quote Originally Posted by njtom View Post
    You can buy iced coffee in the supermarket (without any ice), and the effective price per unit of beverage is much lower than you would pay if you got an iced coffee (with ice) at Dunkin' Donuts or Starbucks. I've stopped getting iced coffee at DD for this reason.
    It comes down to coffee quality ...

    But really, what you PAY for at Starbucks has nothing to do with beverage or snack, and everything to do with the concept of "third place". People congregate there for good reason.

  10. #9
    Quote Originally Posted by KaySharpe View Post
    It comes down to coffee quality ...

    But really, what you PAY for at Starbucks has nothing to do with beverage or snack, and everything to do with the concept of "third place". People congregate there for good reason.
    Yes, I will occasionally lounge on one of the comfy chairs at Starbucks, with a newspaper and beverage. I like their powerful air conditioning in the summer.

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